Customer Communications

Redrow clearly sets out the terms of relationship with customers in our reservation form.
A Homebuyer Guide is provided to each customer, which explains the home buying process with Redrow from reservation to completion and sets out the post-completion customer service procedures. Refer to Redrow in Action.
Each customer receives an Information Pack about their home, detailing its specification and the site amenities.
Each customer is provided with a Homefile, providing information on the operation and maintenance of their new home as well as health and safety advice.
Redrow provides customers with emergency contact details, should they require out-of-hours assistance on a 24 hour basis.
Redrow’s corporate website has been designed to meet Priority 2 of the W3C Web Content Accessibility Guidelines, together with the requirements of the Disability Discrimination Act Part III.
Redrow employs a Disabled Access Checklist for Marketing Suites and sales areas, supported by an audit carried out by the regional Sales Directors and Construction teams. These procedures address the key aspects of the Disability Discrimination Act and ensure that access needs for various disabilities are catered for.