Customers
"At Redrow, we believe that delivering high standards of service to our customers is an integral part of our business."
We continue to strive towards improved levels of Customer Service by employing a full range of communication tools, quality checks and training, aimed at satisfying the needs of our customer at each stage of their ‘journey’. In support of our objectives to raise levels of customer satisfaction, Redrow endorses the efforts of the Home Builders Federation (HBF) in establishing a national survey of new homebuyers in partnership with NHBC. In addition, in conjunction with the NHBC, the HBF has set a Code of Conduct and model Customer Charter, developed in response to Recommendation 32 of the Barker Review. Redrow has introduced a Customer Charter embodying the requirements of the HBF model charter.
A record 12 Redrow site managers have secured Pride in the Jobs Awards in 2006/07. This is a 70% increase on the previous year's performance and demonstrates the progress Redrow is making in continually raising quality standards.
View the Redrow Customer Charter - PDF Format